Please read the GAME'S RULES..it will answer most of your questions and will help you in the game..
http://www.urban-rivals.com/game/rules.php
Where can I get my free Leaders?
-when you reach certain levels, you get free
Leader/s, you can check the link in your homepage to get them
Can I create a dual-account or a multi-account?
-that's a big "NO"..duals and multis are not allowed here, we will deal with them as appropriate..using duals and multis for cheating purposes will likely get the duals banned and for repeat offenders, banning of all the accounts will be an option
What are blacklists and how do I avoid them?
-blacklist is a form of sanction you'll be getting when you cross some lines..(you will not be able to send messages, post messages, talk to friends, communication with you will be blocked)
-the most common forms of blacklistable offenses are: direct insults, DT cheating,
ELO cheating, scamming, card theft, fixing fights, multi-account usage and others more (basically, the usual negative things that people do, for more info regarding blacklists, contact one of the Mods)..depending on your number of offenses or how big the issue is..we can move further by banning the account..but..as much as possible, we don't want to go there
What is Customer Support and where do I find it?
-suggestions, technical problems, SMS codes, Alopass codes, credit code and card theft problems, are to be directed here
-
http://www.urban-rivals.com/staff/contactus.php