Hello All,
Some of you reported them and talked about it with me, there are some recurrent glitches :
Time out glitch :
your waiting for your opponent to play his/her card, nothing happens and then you discover you the the time out is counted for you.
If you have this problem, contact the support giving :
- when it happened (date and time),
- the browser you are using (IE, Firefox, etc)
- a screenshot
Match counted twice in
ELO :
Our developers have found the origin of this problem and are working on it to solve it.
Contact the support if you have lost points giving :
- when it happened (date and time)
- a screenshot of your battle history
Your opponent played but you can't see his/her card :
Our developers fixed this glitch 2 weeks ago.
If you still have this problem, contact the support giving :
- when it happened (date and time)
- a screenshot showing this problem.
It is not always easy to find the origin of a glitch and find the best solution. It could take time. But don't worry, we do care about and are working on it to solve these glitches.
Don't hesitate to contact the support :
http://www.urban-rivals.com/staff/contactus.php