Yesterday between 1:30 pm and 3:00 pm Paris time there was a server crash. Players who were online during that time could have found problems with certain parts of the game.
It has been fixed but if you had any problems with packs, prizes, scores e.t.c. please could you contact support, link can be found under the green ? or use this link http://www.urban-rivals.com/staff/contactus.php , and they will look at and try to solve your problems on an individual basis.
Sorry for any inconvenience caused and thanks for the help,
The Urban Rivals team is made by lovers of all kind of Collectibles Cards Games and Trading Cards Games like: Magic the Gathering, Dominion, Vampire, Yu-Gi-Oh!, Pokemon, Wakfu TCG, Assassin Creed Recollection, Shadow Era, Kard Kombat and Might & Magic Duel of Champions.