How to contact us ?
Before contacting the support team, you should first check our knowledge base, the answers to the frequently asked questions (FAQ) are there.
For all game related questions, you can also try to contact one of our moderators directly.
For all game related questions, you can also try to contact one of our moderators directly.
Our priority is to provide a outstanding quality of service to our players.
If you have an issue, a question, or a suggestion, feel free to contact us.
We'll do everything we can to answer you as quickly as possible.
NEVER GIVE OUT YOUR PASSWORD TO ANYONE IN ANY CASE (even to the staff)
If you give out your password, your responsability is engaged. In case of problem, we'll not be able to take back the stolen cards of stuff like that.
Note about con while trying to exchange cards:
Please note that we'll not be able to intervene to get back the cards in case of a con during a exchange. However, we can block all means of communications (and sometime destroy the stealer's account), do not hesitate to inform us if you have spotted a deviant player. We'll add a feature for safe exchange in the future. In the mean time, it's up to you.
Cons, password stealing, insults
Please send an email to moderator@urban-rivals.com. This email is very specific as it is read by a team of moderators so they can take action as quickly as possible. If you can, please add a maximum number of details to your message (player id, player nickname, screenshots etc..).
Problems with allopass codes:
Sometime, codes won't be valids immediatly, please try again a little bit later. If it still doesn't work, try to provide us with as many informations as possibles so we will be able to fix it quickly: your phone number, your date and time of call, the invalid(s) code(s).
Technical support emails
Customer support in English
→ support-en@urban-rivals.com
Customer support in French
→ support-fr@urban-rivals.com
Customer support in Spanish
→ support-es@urban-rivals.com
Contacts emails
Request a new handset
→ handsets@urban-rivals.com
Partnership, Business deal
→ business@urban-rivals.com
Press, TV (pressKit.zip, 1.4 Mo)
→ press@urban-rivals.com
Marketing
→ marketing@urban-rivals.com
Contact form
Click here to access our contact form.
If you have an issue, a question, or a suggestion, feel free to contact us.
We'll do everything we can to answer you as quickly as possible.
NEVER GIVE OUT YOUR PASSWORD TO ANYONE IN ANY CASE (even to the staff)
If you give out your password, your responsability is engaged. In case of problem, we'll not be able to take back the stolen cards of stuff like that.
Note about con while trying to exchange cards:
Please note that we'll not be able to intervene to get back the cards in case of a con during a exchange. However, we can block all means of communications (and sometime destroy the stealer's account), do not hesitate to inform us if you have spotted a deviant player. We'll add a feature for safe exchange in the future. In the mean time, it's up to you.
Cons, password stealing, insults
Please send an email to moderator@urban-rivals.com. This email is very specific as it is read by a team of moderators so they can take action as quickly as possible. If you can, please add a maximum number of details to your message (player id, player nickname, screenshots etc..).
Problems with allopass codes:
Sometime, codes won't be valids immediatly, please try again a little bit later. If it still doesn't work, try to provide us with as many informations as possibles so we will be able to fix it quickly: your phone number, your date and time of call, the invalid(s) code(s).
Technical support emails
Customer support in English
→ support-en@urban-rivals.com
Customer support in French
→ support-fr@urban-rivals.com
Customer support in Spanish
→ support-es@urban-rivals.com
Contacts emails
Request a new handset
→ handsets@urban-rivals.com
Partnership, Business deal
→ business@urban-rivals.com
Press, TV (pressKit.zip, 1.4 Mo)
→ press@urban-rivals.com
Marketing
→ marketing@urban-rivals.com
Contact form
Click here to access our contact form.