Contact us
Before contacting the support team, you should first check our knowledge base, where you can find answers to the most frequently asked questions.
For all game related questions, you can also contact one of our moderators directly.
NEVER DISCLOSE YOUR PASSWORD TO ANYONE (even a staff member)
Disclosing your password makes you accountable. Should a problem arise, we will be unable to retrieve your stolen cards, etc.
Disclosing your password makes you accountable. Should a problem arise, we will be unable to retrieve your stolen cards, etc.
Other contacts emails
| Partnership, Business deal → business@urban-rivals.com | Press, TV (pressKit.zip, 1.4 Mo) → press@urban-rivals.com | Marketing → marketing@urban-rivals.com |
Important note as to possible fraud while exchanging cards
Please note that we will not get involved should a fraud occur during card exchanges between players. However, we can both block all means of communication and shut off the swindler's accounts. Do not hesitate to report players with whom you've had an unfortunate encounter. A feature for safe exchange will be added in the future. In the meantime, it's up to you.
Please note that we will not get involved should a fraud occur during card exchanges between players. However, we can both block all means of communication and shut off the swindler's accounts. Do not hesitate to report players with whom you've had an unfortunate encounter. A feature for safe exchange will be added in the future. In the meantime, it's up to you.