I'll try to keep you in touch with the current critical bug in this first post.
You can reports new bugs here, please put the most possible informations as you can to help us to quickly identify and fix them.
It's not a support topic, for it you can contact us here : http://www.urban-rivals.com/staff/contactus.php
NO REWARDS FROM MY BM MISSION?
Sadly, it sometimes happens you don't get your reward immediately from your black market mission atm. Follow this checklist:
- Before reporting or asking wait 15 minutes, sometimes it takes a while to update.
- Check if you sold the right amount to kate and check the mission progress
- If all is correct but you still didn't get a reward, send a message to customer support via the contact us button at the end of the page with screenshots of your mission progress and your sales history
- You'll be rewarded as fast as possible, (if it's the weekend, it can take a while)
edited by DUC Edwin thursday 09/07/2020, 12:09
Everyone asking when they will receive their rewards, mods have already said multiple times the earliest would be after the BM ends, but more than likely it will take up to 3-5 days after due to the high volume of support tickets. If you still don't get your reward after that, then you'd have to send a follow-up ticket in which I get is annoying, but support isn't automated so the time delay is expected. I'd recommend being polite in your initial request as no one likes to respond to someone raging at them. I'm all for voicing feedback, but people just keep asking the same question over and over again which has already been answered and accomplishes nothing