Good evening everyone,
since I often get messages like 'But should I contact a mediator or a moderator?' or 'How do I become an operator?', I thought about writing a topic to explain well the differences among the roles.
This is my personal opinion. For other communities things are different, being at the discretion of different admins.
Mediator, Event Team and Operator are roles on the same level in ascension to Moderator, but with different origins and tasks, and it is therefore necessary to know the differences among them.
There is no maximum or minimum limit of players that can belong to the 4 categories, and new players may be elected at any time.
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Mediators are players recognized by the staff for the activity they create on the game forums; it is the degree with less 'honors and charges' and that does not require particular requirements if not the activity. A recognition for something special, outside the simple 'playing the game'.
This will allow them to have more visibility.
This includes, for example, partecipating actively int he UR magazine, or being an active youtuber, or similar things.
Mediators should be contacted to ask for clarification on some game mechanics or to ask questions. For any problem, however, contact the Operator or Moderator.
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The Event Teams are players recognized by the staff for the constant activity in time of creation of events, whether they are game events or games on the forums (meme contests, excetera...); it requires the ability to manage events with a large number of participants, the knowledge of the events tool and game mechanics and the mastery of the English language in order to create international events.
ETs receive direct sponsorship from the staff and their events are those with the highest rewards.
Event teams should be contacted to ask for clarification on some game mechanics or to ask questions. For any problem, however, contact the Operator or Moderator.
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The operators are players on the game for many years, usually with excellent results in one or more game modes, which seem to show the potential to become moderators in the future.
Adult players are preferred.
They have some control tools available, but fewer than those of the moderators, and can solve small problems.
Operators should be contacted to ask for clarification on some game mechanics and to ask questions, or to report minor problems (eg: a mission that does not unlock).
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The moderator is the major role. These are players who have distinguished themselves for a long time in one of the 3 roles mentioned above, and are considered by the staff to be expert enough to manage the mid-level problems of the players and to assist the staff in the management of the community.
No player passes directly to Moderator, unless he is an old moderator who has returned active after a certain period of inactivity.
The period passed as Operator / ET / Mediator before becoming Moderator varies according to each.
Moderators can be contacted for any type of question or problem, or to report inappropriate behavior of other players (Eg: The XXX player has offended me!).
If the problem is of a serious nature (eg: account theft), you must contact the customer service - http://www.urban-rivals.com/staff/contactus.php - or me via private message ChaosDragon88.
However, my powers are more limited than those of customer support. Therefore, I could be obliged to direct you to them, and it is possible that you spend some time before I can respond to you because of my workload.
Please note: Customer support does NOT ANSWER during holidays, Saturdays and Sundays!
Moderators are NOT salaried by the staff and they are NOT aware of the future contents of the game. This is the work of the Admins..
Therefore, moderators may not be aware of how certain new promotions or certain new events work. From this point of view, they are players like you!
Therefore, do not be disappointed if they can not answer 100% of your questions and if they tell you to contact me or the client support ; )
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I hope this topic can have answered your questions and your doubts
See ya out there,
edited by ChaosDragon88 thursday 19/07/2018, 17:36
Not to banter or be inappropiate, but if this is exactly how you state it then I'm questioning why some people are considered operator/ event team, as I know a lot of event team people for their communities whose english is actually pretty bad and just use google translate, which you can also see in the big event mails they send, even during the ''biggest'' UR events.
and since when do you have to be ''good'' to be a operator? you should be trustworthy of a task, skill isn't necessarily important in that regard, i'd rather have a level 5 who is new who I can trust confidentially have that role than a level 100 who misuses that power but is extremely good at the game....
Also, the direct translation for Mediator is ''someone who can negotiate an agreement between 2 conflicted parties'' and if I read your interpretation that doesn't sound like a mediator at all, more like a community promoter.
I'm not trying to bitch or be annoying, but I question quite a few of these statements and wonder if you culd clarify why you exactly think of it that way(the above ones)? as the connections between those certain points are pretty incomprehensive to me....
We assume playing for many years with good results means you got accustomed to the game mechanics.
For example, a player who tops in elo since 5 years should know how Poison and Heal work when both are applied.
Of course, that's not the only criteria. This is meant to be a resume.
The part I tried to focus for this topic is the difference among the 3 roles: operator - expert player, ET - expert event creator, mediator - recognition for something not directly related to gameplay.
Whenever we choose a new member, we have internal discussions with all the moderators, and we consider all alternatives.
Yes, the mediator name right now may be misleading. For now, this role update is a test for IT and EN communities. If it will remain like this, we will change Mediator name in game and its description to something different. For example, Promoter, as you suggested.
I hope I answered the questions? My english is not perfect
I can add from my experience that you should feel to be free contact any staff member if you don't really know which one you should contact.
When i was mediator i got questions or problems which i couldn't solve with my powers so i just messaged other moderators, admins or told to contact support center in such a situations.
Mediator sounds just fine and is not incorrect or misleading.
According to Mooverick, the direct translation for Mediator is ''someone who can negotiate an agreement between 2 conflicted parties'. Which is actually a group of words he just pulled out of thin air. It isn't even a verbatim definition referenced from a reputable dictionary. It is his narrow and subjective understanding of the word.
Don't shy away and let yourself be bullied Chaos. A mediator could mean someone who reconciles not only conflicts but also ideas. UR mediators reconcile ideas by clearly explaining information that wasn't explained by the staff very well. The Mediator title is in no way misleading.
Mediators Operators and Moderators and Event Team do not receive any salary from Urban Rivals.
They are players who are selected by the Admins to undertake these roles based on achievements beyond the game and in a sense, similar to any other player in Urban Rivals when it comes to promotions.