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13 categories, 88 questions

MY ACCOUNT

Secure my account
To secure your account, we recommend validating it with an email address (such as Gmail).
Never share your login details with anyone, not even game moderators or administrators, as they will never ask for them.
Only the customer support team is authorized to intervene in this matter.
To contact them, visit our Support page: https://www.urban-rivals.com/support/

You can link your main account to your different social networks through your profile settings by following this link: https://www.urban-rivals.com/player/edit.php

Finally, you can enable two-factor authentication (2FA):
By activating this option, you add an extra layer of protection: even if someone obtains your password, they will not be able to access your account without the unique code sent to your phone by SMS.
This method ensures that only you can log in, greatly reducing the risk of hacking and data theft.

Protect your cards, rewards, and progress by activating 2FA in your account settings today!
Collection Grade
The player's progression depends on the percentage of Collection owned.
By collecting more cards, you can increase your Collection GRADE. With 20 ranks to climb, you will be able to improve your cards by earning more experience points (20,000 base and 3,000 for each new grade reached).
Here is the list of the 20 grades:

- Novice grade
- Senior grade (2% of the total collection)
- Veteran grade (5% of the total collection)
- Hero grade (10% of the total collection)
- Master grade (20% of the total collection)
- Guru grade (30% of the total collection)
- Imperator grade (50% of the total collection)
- Titan grade (70% of the total collection)
- Colossus grade (85% of the total collection)
- Legend grade (85% of normal cards + 100% of Legendary cards)
- Divinity grade (Legend + 100% of Collector cards)
- Eternal grade (100% of the collection)
- Supreme grade (Eternal + 10% of the Prismatic collection)
- Absolute grade (Supreme + 50% of the Prismatic collection)
- Ultimate grade (Absolute + 100% of the Prismatic collection)
- Overlord grade (Ultimate + 100% of Golden Aura skins)
- Transcendent grade (Overlord + 100% of Sapphire Deep Blue skins)
- Cosmik grade (Transcendent + 100% of Frost Platinum skins)
- Infinite grade (Cosmic + 100% of Wonder Spectrum skins)
- Immortal grade (Infinite + 1 Immortal card)

PROGRESSION ADVANTAGES:
- You will be able to create even more decks thanks to the increase in the number of available slots (5 slots initially and +2 for each new grade reached).

- Unique avatars signed by Uppers stylists are available based on your progress in the game:

Divinity grade: An electrified orange frame appears as soon as you reach this grade.
Eternal grade: At this level, everything becomes enchanting electric blue.
Supreme grade: More classy than ever, prismatic and holographic colors come with a light elegant veil that passes in front of your avatar!
Absolute grade: A thickened purple outline appears, reinforcing the aura and enhancing the whole.
Ultimate grade: Your outline is adorned with warm colors, to add a touch of light!
For skin holders: From Overlord grade to Infinite, your frame becomes more imposing, with magnificent rainbow jets!

Immortal grade: For the lucky ones, a mythical blue diamond prism adorns your avatar, in perfect harmony with the design of IMMORTAL LEGACY copies.

Level 1000+: Welcome to the upside down... You officially become a member of the dark POLIT... or a symbiote of the powerful Oculus.
Certify my account
Have you reached the Eternal grade, with a clean moderation history over the last 6 months?
Then the blue "authentic account" badge is yours to claim — directly from your account settings:
https://www.urban-rivals.com/player/edit.php

Press "Request certification": the check is automatic and the badge is granted immediately if you qualify. If it is refused, the missing condition is shown.
Subscriptions/Subscribers
Urban Rivals is a mini social networking site and as such you can follow players and be followed, enriching your chats and shared experiences through private messages or SPOT
SPONSORSHIP
Invite Friends
You can tell your friends to use your own invitation code. When someone who used your invitation code makes their very first credit purchase in the shop, you'll also receive credits as a gift!

Have you received an invitation?
You can receive free bonus credits with your very first credit purchase in the shop.
Here is where you enter the invitation code if a friend has sent you one:
https://www.urban-rivals.com/player/edit.php

Didn't find your answer?

Our priority is to offer our players an outstanding quality of service. Should you have an issue, question or suggestion, please feel free to contact us. We will do our best to respond as quickly as possible.

NEVER DISCLOSE YOUR PASSWORD TO ANYONE (even to a member of staff)