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Categories

13 categories, 88 questions

HELP

I'm lost, how do I find my way?
If you're brand new, lost, or just returning to the game after a long absence, we have a tool that can help you get up to speed quickly. The TIMELINE page (game chronology) traces the history of Urban Rivals since its creation, highlighting the most notable events in the game's history.
With this page, you can follow the evolution of the game over the years, discover iconic characters, clans, major events, and significant updates. You can familiarize yourself with the game and catch up on everything you've missed.
Whether you're a new player looking to understand the basics of the game or a returning player wanting to get back up to speed, this page will be of great help.
You'll be able to pick up the game where you left off or start off right, without feeling overwhelmed by a mountain of content.

Don't hesitate to check out the game's TIMELINE page and discover everything Urban Rivals has to offer: https://www.urban-rivals.com/game/timeline/
Find my identifiers
Can't sign in? Lost your credentials, or think your account was stolen?

Head to our Support page: https://www.urban-rivals.com/support/ and open the "My account" topics.
If you lost your 2FA phone, you can recover access yourself:
https://www.urban-rivals.com/player/2fa_recovery.php

If your account may have been stolen, use the contact form right away and give as much proof of ownership as you can (your old and new email addresses, your Clubz, some friends, the amount of your last purchase).
The search bar
Need help?
First step: search!
Using the website's search bar, type in a keyword, a username, a guild name, a clan, and search among the results!
With all the content, there's definitely an answer to your question!
Still nothing? https://www.urban-rivals.com/support/
The Moderators team
They've been here since the beginning of the game, so make the most of them and ask for their help!
They're listed on this page, by country, and are specifically there to help you out as they know all the tricks of the trade, or almost: https://www.urban-rivals.com/staff/moderators.php
Customer Support
Need help? Head to our Support page: https://www.urban-rivals.com/support/

Search the FAQ and browse the topics — many issues can be solved right away from your account settings (password, email, 2FA, account deletion).

Still stuck? Use the contact form on that page: your request reaches the support team directly, and you can follow the answer at any time from "My requests".
We usually reply within 24 to 72 hours. Enjoy the game!

Didn't find your answer?

Our priority is to offer our players an outstanding quality of service. Should you have an issue, question or suggestion, please feel free to contact us. We will do our best to respond as quickly as possible.

NEVER DISCLOSE YOUR PASSWORD TO ANYONE (even to a member of staff)